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January 24, 2014     Cape Gazette
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: ! I [111 [J II1 L il I I  LL 18 FRIDAY, JANUARY 24 - MONDAY, JANUARY 27, 2014 NEWS Cape Gazette 2014: Sussex continues efforts to improve service New-look administration building will offer one-stop shopping By Ron MacArthur ronm@capegazette.com Sussex County government will continue to improve its ef- ficiency and effectiveness in the coming year, says County Ad- ministrator Todd Lawson. As Lawson begins his second year in the post, he said most of what the county accomplishes in 2014 had its start in 2013. "We are starting to see the effects now," he said. Improved customer service has been high on the county hit list. Over the past three years, the County has invested $1.8 million in a state-of-the-art computer system that better in'- tegrates county departments and improves customer service - highlighted by a new and im- proved county website. This spring, the county will take another major step by fin- ishing a $420,000 improvement project to the county adminis- tration building at 2 The Circle. When work is completed, cus- tomers will have what Lawson calls a one-stop shop to get a building permit, dog license or marriage license, get pl.ans re- viewed and pay bills. County customers will no longer have to walk to offices all over the building. Ultimately, Lawson s/id, the county would like to provide a greeter to mirror what the Dela- ware Division of Motor Vehicles does to assist customers with questionsand direct them to the proper departments. "In this area we are going to pull our foot off the pedal a little and see if our customer-service design works," Lawson said. Much of the work in and around the lobby is complete. Beneath the lobby, a new con- ference room with upgraded technology is under construction to provide video conferencing and video streaming. Council will also use the room for execu- tive sessions. Lawson oversees more than 490 employees - down from nearly 550 in 2009 - and an over- all budget of $123 million for fiscal year 2014. . Emphasis on staff training Lawson said staff wants more training, and it didn't take long for him to institute the Sussex County Leadership Development Course run by new employee Ann DelNegro. In addition, the second floor of the West Com- plex building has been converted to a conference/training room complete with technology re- quired for training on computer software programs. Lawson said it's imperative that staff have the proper skills to deal with the public. He said" training has already started to pay off in financial savings, staff morale and staff knowledge. "This has really helped improve the culture of our staff," he said. "Employees are seeing this as an investment in them and their professional development." He said DelNegro has de- veloped a training program designed specifically for Sussex County's needs. "The county has never done this before," he said. Eye on the construction industry In 2014, Lawson said, county administration will need to keep a keen eye on building trends. So far this fiscal year, building- related revenue is up between i RON MACARTHUR PHOTOS SUSSEX COUNTY ADMINISTRATOR Todd Lawson starts his second year in the position this month. 20 and 30 percent, which re- quires more work by county staff. Building-related revenue is the financial engine that drives Sus- sex County's operating budget. "We have to make sure we have the appropriate staff to stay on schedule," Lawson said. Over the past four years, a lull in new construction led to cut- ting back on hiring and retraining staff for different positions. Law- son said as construction picks up, the county could be shorthanded, but more time will tell the true story. "It's something we have to stay on top of," he said. Realty transfer taxes - split with the state - account for 32 percent, or $16 million, of the county's anticipated general fund revenue. Other building-related revenue totals about $2.4 million. Airport runway work to continue Several key capital projects The county's planning and zoning office has been transformed into a one-stop shopping area where customers can get permits and licenses, get plans reviewed and pay property tax and other bills. SUSSEX AT A GLANCE Population (2012): 203,000 compared to 197,000 in 2010. Square miles: 936 People per squar e mile: 210 Registered Democrats: 49,000 Registered Republicans: 48,000 People below poverty level: 13 percent Per capita income: $27,000 Median family income by towns: Henlopen Acres, $163,000; Dewey Beach, $97,000; Rehobotl5 Beach, $59,000; Lewes, $59,000; Milton, $40,000. Average county tax bill (single family): $107 will be completed in the coming year. The $2.7 million Greenwood library is set to open at the end of February or in early March. Improvements are planned to the older section of the countys main runway at the county's air- port. Included in the $4.5 million project is repaving and regroov- ing of a 4,500-foot section of the runway, the same runway that was extended 500 feet in 2013. The project also. includes improved runway lighting and instrumentation equipment. In addition, Lawson said, the county will continue work to- ward securing funding for a second 500-foot extension of the runway to complete the goal of a 6,000-foot runway at the airport. During the next phase, Park Avenue, the truck bypass route around Georgetown, will be realigned, which will require funding from the Delaware De- partment of Transportation. Lawson said while there is no funding for the roadworkthis fis- cal year, it would not stop design work for the project. Four new paramedics units will begin service in 2014, and staff will look at building a new Station 105 in Bethany Beach in a continuing effort to get out of leased building arrangements. The county spends more on the paramedic department - $13 mil- lion in fiscal 2014 - than any other department. Expansion of sewer districts Sewer is big business for Sus- sex County, and plans are in the works to expand the county's system by eliminating old indi- vidual systems and providing access to new developments within county planning areas. The work requires several phases that usually occur over several years, Lawson said. Getting underway is the $167,000 Goslee Creek planning area study to look at the feasi- bility and costs associated with providing sewer to a large area from Beaver Dam Road to east of Route 24 north of Love Creek. At least four approved or planned subdivisions and possibly a new elementary school are included in the planning area. The focus of the county's sew- er business will continue to be elimination of individual sep- tic systems in the Inland Bays watershed, but as less and less land in eastern Sussex County is available to serve, other areas of the county become targets for central sewer. "The evolution of the county's sewer system is moving west- ward toward Route 24 and Route 23," Lawson said. "Potential users drive where we go."