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Lewes, Delaware
Jim's Towing Service
February 21, 1997     Cape Gazette
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February 21, 1997
 

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Cable Late obituaries Continued from page 4 oboth. He added that when there's a breakdown, the phone lines are backed up with calls of inquiry and complaint. "I compliment them on trying to provide better customer service, but I personally believe they charge between 20 and 30 percent too much," Sargent continued. (Property owner Hayden Morris told the committee that he pays a little more than $22 at his Ver- mont home for the upper tier channels while he pays $32 for service at his Rehoboth Beach home.) Bahan added that Comcast seems to be doing a good job in the service call arena, but that it's difficult to measure the level of service provided, as Comcast pro- vides sketchy information. "One thing you can measure is how many trouble calls they re- ceive and the new center can then provide data on reliability and performance, but there's no mea- surement or penalty for non-per- formance" in the present contract, Bahan said. "We could demand rebates in our new contract if they don't measure up." R. Thomas Worley, director of government relations and public affairs for Comcast, noted that while they were upgrading the system last summer and adding channels, the system was going out briefly at times and that they welcome the public keeping track of when their television cable ser- vice goes out. "We're just as interested in knowing if there's a problem - the more information, the better to fix it, so please give us a call," Wor- .ley said. Bahan said few residents know they can call the City of Rehoboth Beach when they have a cable problem, "but we don't advertise that fact and it's a low priority," he said, suggesting they could hire a professional to manage the ser- vice for the city and interface with the public. Another thing they discussed about incorporating into a new contract is a stipulation that the cable company must hold public hearing on a regular basis, espe- cially at a time of year when most consumers are in town. Bahan stressed that the commit- tee is still seeking more input as it works toward the June deadline and urged cable subscribers with comments to call or write any committee member, "so we can do the best job to get a new franchise and provide information to the company." Following the meeting, Worley said he felt the evening's proceed- ings went well "and we appreciate the input. They had valid points that need |ooked into and respond- ed too, but I felt that the (few) number of people there reflected well for us." Worley went on to say that Comcast expects that competition is coming and they welcome it. "We expect it, but we don't know when, although there is a certain amount now with the new satel- lites. Competition only serves to make us a better company, al- though whether Rehoboth is suc- cessful in getting another cable company is up to the city. We're not asking to be the exclusive ca- ble providers, we want to be one of the providers, as currently other operators aren't excluded. We don't have an exclusive franchise now." Comcast will continue to make improvements, Worley noted, in- cluding new channels (on top of the ones added this past summer) and installing cable modem capa- bility in the future, as well as im- proved customer service and re- sponse time. Service dispatchers will be available 24 hours a day, rather than until 11 p.m. "We have to be on our toes and Comcast prides itself on being on the cutting edge of new services and technology," Worley added. Evelyn B. Roux, Lewes maid Evelyn Blanche Roux, age 68, of Lewes, died Tuesday, Feb. 18, 1997, of heart failure at home. Ms. Roux was a maid at the Cape Hen- lopen Motel in Lewes. Her son, Donald Roux, died in 1995. Ms. Roux is survived by three sons, George Arscott of Easton, Md., David Roux of Rehoboth Beach I1 and Robert Roux of Aston, Pa.; two daughters, Lisa Gaskill and Bonnie Hansen, both of Lewes; two brothers, Bob Kiesel of Prospect Park, Pa. and George Kiesel of Glenolden, Pa.; four sis- ters, Jean Boyle of Wallingford, Pa., Alice Downey of Linwood, Pa., Betty Wiernicki of Chester, . Pa. and Dot Wiernicki of Essing- ton, Pa.; and 15 grandchildren. Services will be held at 3:30 p.m., Friday, Feb. 21, at ParseU Funeral Home, Lewes, where friends may call from 2:30 to 3:30 p.m. Roomy, Lakefront Courtyards Newly-designed, Garaged Villas Take Control of Your Life! Select a New Home in Elegant, Affordable Plantations Located in Lewes, Del. and within minutes of the ocean, when you select a home at Plantations, you know you've taken charge of your life. You have decided to move into the one location that parallels your lifestyle. 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