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Lewes, Delaware
Jim's Towing Service
October 4, 2010     Cape Gazette
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October 4, 2010

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Cape Gazette BUSINESS & REAL ESTATE FRIDAY, OCTOBER I - MONDAY, OCTOBER 4, 2010 45 I out 100 other Veriz0n Wireless know by name. Surveys rank agency agents. The award Is based on "What used to take 20 minutes as top in three states customers who complete a sur- now takes 45 minutes to an vey rating their VerizC)n Wireless hour," Lehman said about assur- By Kara Nuzback Alan Lehman is not surprised his business has been recognized for its commitment to customer service, phone's a phone. It's how you service the people that come to you," he said. Lehman, who owns Atlantic Cellular on Route 1 in Lewes, re- cently won this year's Top Cus- tomer Satisfaction AWard for Pennsylvania, New Jersey and Delaware, The company beat agent on a one through 10 scale, ing his clients understand the Atlantic Cellular received the operation of the phone they put- most nine and 10 ralings in the chase. He goes one step further tristate area. | and offers a free informational "My staff puts themselves in class every Wednesday from 5 to the customers' shoe ," Lehman 7 p.m. as a way to teach people to said. Since the store' opening 22 use the internet, send text mes- years ago, Lehmanhas built a sages and take pictures with strong customer base their phones, as well as answer One customer, he Said, drives any specific questions they have. from Washington, D.C., to do "It's endless as to where this is business with Atlantic Cellular going," Lehman said. The latest because his staff takgs the time craze is for the smartphone, a to'explain new cell phone tech- mobile telephone that can also be used as a handheld computer nology to customersl they often / and which supports more ad- THE STAFF AT ATLANTIC CELLULAR (i-r)Jason BUSc~RaMnlanT'r~IRaYn~LAeRhAmNU~aaAnC~ Marion Wright show off their award for top customer satisfaction. | vanced applications than a basic feature phone. Lehman cited an application called "Talk to me," that takes a sentence spoken into the phone and plays it back in a foreign language. "It boggles my mind," Lehman said of how quickly technology is advancing. "We've gone from something the size of a briefcase to something as small as a lady's compact." Lehman said cel- lular technology gives customers more service for their money than landline phones, which do not offer free long-distance calls or internet access. With Long Term Evolution, Verizon's next-generation wire- less broadband network, Lehman thinks there is no end to ways to lose a customer: They progress. "It's going to keep get- die, they are unhappy with their ting bigger and better," he said. service or they do not need the Lehman said he will continue service anymore. "We don't lose to be supportive and fair to his many customers," he said. employees. Some have worked Atlantic Cellular is open from with him for years. His plan for 7:30 a.m. to 7 p.m., Monday the future is to stick to the corn- through Friday;, from 10 am. to 5 pany's customer service-orient- p.m., Saturday;, and from 11 a.m. ed roots, keeping his "churn to 3 p.m., Sunday. The store is lo- rate," or customer turnover, low. cated on Route 1 in Lewes; call Lehman said there are only three 644-2644 for information. @ 2007 Andersen ~ation. All rights reserved. If your patio doors dick, squeak or leak, these could take some getting used to. If your patio doors have seen better days, it's time to replace them with Andersen® 400. Series Frenchwood® gliding patio doors. They give you custom sizes, seven hardware selections and your choice of pine,'oak, maple or prefinished white interiors. With low-maintenance exteriors and new High-Performance" Low-E4'" glass, these doors are the perfect combination of beauty, convenience and energy efficiency. WINDOWS'DOORS ATLANTIC MILLWORK 6, CABINETRY BUY WHERE THE PROFESSIONALS BUW 17527 Nassau Commons Blvd., Lewes, DE 19958 (Across from Nassau Valley Vineyards) Office (302) 544-1405 [ Toll Free (888) 844-1405 Discover the difference an Andersen patio door can make. Visit our design center today. FREE TRIDECA HARDWARE THRU SEPTEMBER