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Lewes, Delaware
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November 7, 2014     Cape Gazette
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November 7, 2014

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, cape Gazette BUSINESS & REAL ESTATE FRIDAY, NOVEMBER 7- MONDAY, NOVEMBER 10, 2014 SS Turnstone Builders has an- nounced itsaffiliation with GuildQuality, the nation's leader in customer satisfaction survey- ing for the building industry. Thousands of professional home- builders, remodelers and home improvement contractors trust GuildQuality to help them moni- tor, improve and articulate their commitment to quality and cus- tomer service. "In the custom homebuilding and renovation business, you're either improving every day or you're falling behind," said Don Stewart, senior vice present and co-owner .of Turnstone. "We have been using internal custOm- er satisfaction surveys for years, but the GuildQuality system is superior to anything we would be able to do internally." Turnstone developed a sta- tistical baseline by having GuildQuality survey the owners of the last 20 custom homes and renovation projects completed by the custom builder. The results, while overwhelmingly positive, provide a road map of where they need to target resources to improve overall satisfaction. "We learned that the vast majority of our customers would recom- mend Turnstone to a friend," said Harvey Ryan, Turnstone's CEO. "They absolutely love our people, our design and selection services, the quality of our work, our ability to meet their budget, and 100 percent of respondents said they trust us. "Our customers also told us Josephine's Daughter to celebrate fifth birthday Nov. 14 Josephine's Daughter, a bou- tique of wearable art fashions, shoes, jewelry and gifts, is cel- ebrating its fifth birthday with a Birthday Bash event from 10 a.m. to 6 p.m., Friday, Nov. 14. Owners Debbie Wilkins and Deb Wilkins Schiffer said they want to thank the public and their customers for the support that has allowed them to grow and flourishin just five short years. "It's our birthday, but the cus- tomers get the presents," said Wilkins. "We want to mark the occa- sion with a great big thank you," added Schiffer. Building on the five-year theme, there will be sales on five of the boutique's most popular lines, as well as a $5 table, and five door prizes. The official cake cutting and prize draw- ings will be held at 5 p.m., with more than $1,000 in prizes and giveaways. For more information, call 302- 260-9577, go to their Facebook page, or their website at jose- aft liat'on with Guild that we should concentrate our said Ryan. efforts on improving customer Turnstone has also recently communications, adherence to adopted a Zero Punch initiative the project schedule and tighten- which is already showing great ing up the punch list process." results in minimizing punch Tumstone is now using a dedi- work. coted online project management "Our last closing was our best portal to improve communica- ever with regard to punch work, tion and keep everyone on the but the ultimate goal is to elimi- same page regarding the project note punch work altogether," schedule, said Ryan. "Our portal is the place where The nation's leader in cus- the customer, the project man- tomer satisfaction surveying for ager, the selection coordinator the building industry, GuildQ_ual- and the trade partners can all log ity became the first web-based in and see the same information," customer satisfaction surveying solution for small to mid-sized homebuilders and remodel- ers. Since its start 10 years ago GuildQuality has grown and evolved into a multifaceted ser- vice offering a suite of surveying, performance reporting and mar- keting features for the residential SUBMITTED PHOTO TURNSTONE BUILDERS in Rehoboth Beach is affiliated with GuildQuality. construction industry. Turnstone Builders, celebrat- ing its 10th year in business, builds custom homes throughout coastal Delaware, concentrating on the middle to luxury seg- ments of the market. Turnstone also specializes in high-end addi- tions, renovation and remodeling work. To learn more go to turn- WHO KNEW HOT WATER ]Riinnai COULD OFFER SO MUCH ,.o oE.oE.. OEAL . ................. ! om. Plumbing Inspection Includes: Water Heater, Pipes & Sewer Lines Call Today! 302-21 7-6900 Akustin Cox HOME SERVICES A Subsidiary of Chesapeake Utilities Corporation COOLING PLUMBING HEATING Providing RED CARPET SERVICE on Oelmarvat L,"EU, oN 7 FAIRWAY ST, ORCHARD HILL - MILFORD DE 1 Word Description of this home - GORGEOUS! No... SPACIOUS! No. MINT! You decide. 5 BR, 3 BA, fireplace, finished basement great for in-law suite with its design, Sunroom, and so much more. Come check it out. Visit http'J/ FOR MORE photos & detailed info Hostess: Carol Daniels 33270 OAKWOOD COVE DR POT-NETS LAKESIDE New Carpet, Padding, New Vinyl in Kitchen/Laundry Gas Fireplace in Living Room, Deck and more! Asking $42,900. Visit http:l/ for more photos and detailed info. Hosted by Carol Daniels 302-569-4644 SUSSEX WEST 3 bedroom-2 bath Open floorplan. $105,000 Call Bill Davis 302-236-1046 direct BETHANY BEACH, GATED COMMUNITY OF HERON BAY 4BR, 3.5BA, Hardwood Floors, Granite Counters, Multiple Decks Offered at $559,500 View Online: Contact Judy 302-236-3120 direct or Fred 302-236-6836 direct 4 BEDROOMS & STORAGE Exceptional home shows like a model with convenient tecess to Beaches and Dover. Abundant storage. Master suite includes sitting room, luxury bath; lush yard, break- fast room, formal dining room, irrigation system, clean, quiet, well-kept. Southern charm at the beach. $325,000 Christine Davis direct 302-236-1046 :.e KATHY ENGEL TEAM Direct: 302-542-3846 29 CIRCLE DRIVE WEST HUNTERS MILL ESTATES MILTON $195,000 MLS: 617004 Wood floors, new carpet in bedrooms, freshly painted interi% and there is room to add an attached garage. Electncal recently checked and upgraded to today's code. Attic is floored with higher ce,ings possibly for future 2nd floor I v ng space. COASTAL HWY COMMERCIAL Back on the market! Owner is anxious to sell[! General Business/C1 zoned lot w/farmhouse being sold 'as is', Perfect for an office or small business. $115,000 Call Ginny Hysock at 302-229-0703 direct ONE LEVEL LIVING UPDATED WATERFRONT HOME Maintenance-free waterfront home with panoram- refuge. Gourmet room for 302-236-1046 direct 219 WEST MARKET ST GEORGETOWN $169,000 MLS# 615021 "3 BR & 2 BA Full Basement with craft room, large family room with wood-burning fireplace, eat-in kitchen, detached 2 car garage with large loft above for storage or workshop, or could be finished. 23860 DAKOTAS REACH MILTON PEMBERTON $295,000 MLS: 616250 3 BR & 2 BA Energy efficient open floorplan, hardwood entry, beautiful kitchen with granite, central vac, Rinnai water heater, large bedrooms, paved driveway, gas fp, water treatment system, storm door, 15' x 15' deck SLAUGHTER BEACH Bay and wetlands views from all sides of this like-new, fully furnished home on the beach. Offering 3 BR, 2 BA, shed, enclosed crawl space, Gas fp plus a circular stair to a widow's walk. Seller is motivated! $465,000 Call Ginny Hysock at 302-229-0703 direct t I "Buying or Refinancing? Contact Joe at (302) 344-5044" ~,*~ With over 24 years in the mortgage business bringing experience from both commercial and residential lending, I have helped many people achieve their goals of homeownership. Feel free to call me and discuss your situation! lee Della Torre, AVP, Loan Officer (302) 344-5044 ~,~,,a~.con,o.~.. NMLS ID#165969 Wendy Smith, Loan Officer (302) 932-3226 Trll~ I!~it i 1 I Ill [ :" ~ Ill [I itl [ ti Ii I I I [I ]